Shipping policy

SHIPPING POLICY

Last updated: August 20, 2026

Thank you for shopping with HX Festive Decor. This Shipping Policy applies to physical products and print-on-demand products purchased through our website.

DIGITAL PRODUCTS

Digital downloads do not require physical shipping. After payment is successfully completed, digital products will be delivered through a download link, email, or the method described on the product page.

Please contact us through our Contact page if you experience any difficulty accessing your digital files.

ORDER PROCESSING

Physical orders are generally processed within 2–5 business days.

Print-on-demand, customized, and personalized products may require 3–7 business days for production before shipment.

Orders are not normally processed on weekends or public holidays. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

ESTIMATED DELIVERY TIMES

Estimated delivery times after shipment are:

  • United States: 5–15 business days

  • Canada: 7–20 business days

  • United Kingdom, Europe, Australia, and New Zealand: 7–20 business days

  • Other international destinations: 10–30 business days

These estimates do not include order processing time. Delivery dates are estimates and are not guaranteed. Customs inspections, severe weather, carrier delays, holidays, or other events outside our control may affect delivery.

SHIPPING COSTS

Available shipping methods and any applicable shipping charges will be displayed at checkout before payment.

Free standard shipping may be offered for eligible orders or destinations. Expedited shipping, when available, may require an additional charge.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing the tracking number after your order has shipped.

Tracking information may require 2–5 business days to update after the carrier receives the package.

MULTIPLE PACKAGES

Products in the same order may be produced or fulfilled by different partners. As a result, an order may arrive in two or more separate packages and on different dates. You will not be charged additional shipping fees because an order is divided into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error. We cannot guarantee address changes after an order has entered production or been shipped.

We are not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be resent.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not controlled by HX Festive Decor. Customs processing may also delay delivery.

DELAYED ORDERS

If your tracking information has not updated for more than 10 business days or your order has not arrived within the estimated delivery period, please contact us through our Contact page.

We will assist you in contacting the carrier or fulfillment partner. Shipping delays caused by carriers, customs, weather, or other circumstances outside our control do not automatically qualify for a refund.

LOST PACKAGES

If tracking shows that a package may be lost in transit, please contact us. We will investigate the shipment with the carrier or fulfillment partner.

If the package is confirmed as lost, we may provide a replacement or refund, depending on the circumstances.

PACKAGES MARKED AS DELIVERED

If tracking shows that an order was delivered but you cannot locate it, please:

  • Check the delivery location and surrounding area

  • Ask household members or neighbors

  • Contact the shipping carrier

  • Wait 1–2 business days, as some packages are marked delivered before arrival

Please contact us if the package remains missing. We will assist with an investigation, but we cannot guarantee a refund or replacement for packages confirmed as delivered to the address provided at checkout.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.

Please see our Return and Refund Policy for complete eligibility requirements.

CONTACT US

If you have questions about shipping or delivery, please contact HX Festive Decor through the Contact page on our website.