Contact information

CONTACT INFORMATION

HX Festive Decor is committed to providing helpful and timely customer support.

HOW TO CONTACT US

For questions about products, orders, shipping, returns, refunds, or digital downloads, please use the Contact page on our website.

When contacting us about an existing order, please include:

  • Your full name

  • Your order number

  • The email address used to place the order

  • A clear description of your question or issue

  • Photographs or video, when reporting a damaged, defective, or incorrect item

CUSTOMER SUPPORT HOURS

Monday–Friday, excluding public holidays.

We generally respond within 1–2 business days. Response times may be longer during holidays and periods of high order volume.

BUSINESS INFORMATION

Store name: HX Festive Decor
Website: hx-festive-decor.myshopify.com

Our business email and mailing address will be provided where legally required and may also appear on order confirmations, invoices, or other official store communications.

For your security, please do not send passwords, complete payment card information, or other sensitive financial information through the contact form.