Refund policy

RETURN AND REFUND POLICY

Last updated: August 20, 2026

At HX Festive Decor, we want you to be satisfied with your purchase. Because we sell physical products, print-on-demand products, and digital downloads, return and refund eligibility depends on the type of product purchased.

PHYSICAL PRODUCTS

We accept return requests within 30 days of delivery. To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original packaging.

To request a return, please contact us through our Contact page and provide your order number and the reason for the return. Please do not return an item without receiving return instructions from us first.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

PRINT-ON-DEMAND AND PERSONALIZED PRODUCTS

Print-on-demand, customized, and personalized products are made specifically for each customer. Therefore, we cannot accept returns or exchanges for incorrect size, color, design, address, or other options selected by the customer.

We will provide a replacement or refund if the product arrives damaged, defective, incorrectly printed, or different from the order. Please contact us within 7 days of delivery and include clear photographs of the item, packaging, and shipping label.

DIGITAL PRODUCTS

Digital products, downloadable files, templates, and other digital content are non-returnable and non-refundable once the download or access link has been provided.

Please read the product description and check the file formats, dimensions, software requirements, and permitted uses before purchasing. If you experience a technical problem accessing or downloading your files, please contact us and we will assist you.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us within 7 days and provide:

  • Your order number

  • A description of the problem

  • Clear photographs or video of the item

  • Photographs of the packaging and shipping label

If the claim is approved, we may offer a replacement or a full or partial refund, depending on the circumstances.

NON-RETURNABLE ITEMS

We do not accept returns for:

  • Digital downloads or digital products

  • Personalized, customized, or made-to-order products

  • Gift cards

  • Items marked as final sale

  • Used, altered, washed, or damaged items

  • Items returned without prior authorization

ORDER CANCELLATIONS

You may request cancellation within 2 hours of placing your order. After this period, production or order processing may have started, and cancellation may no longer be possible.

Digital orders cannot be canceled after the files or download link have been delivered.

RETURN SHIPPING

Approved returns must be sent to the return address provided by our customer support team. Do not send returns to the address printed on the original package, as some orders may be shipped by a fulfillment partner.

Customers are responsible for using a trackable shipping service. We are not responsible for returned packages lost in transit.

REFUNDS

We will notify you after receiving and inspecting an approved return. If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for your bank or card provider to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.

EXCHANGES

The fastest way to receive a different eligible item is to return the original item and place a new order after the return is approved. Personalized, print-on-demand, and digital products cannot be exchanged unless they are defective or incorrect.

CONTACT US

If you have questions about a return or refund, please contact HX Festive Decor through the Contact page on our website.